Shipping & Returns

Shipping Information

Orders are processed and shipped once full payment has been cleared. Whilst we endeavor to have your order to you within 2 to 3 working days, this can be delayed due to a number of reasons beyond our control, including remote delivery locations, public holidays, and shipping busy periods eg. Christmas.

Please also note that even though an item may appear on our website, it does not guarantee that we have it in stock. As the majority of our products are imported from overseas, and the nature of the items means that detailed paperwork and permits are required to import them, there can be considerable delays if an item is out of stock. In these circumstances we will contact you with an estimated time frame.

If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to fill your order in the timeline required.

If this order was from one of our pre order sections you will receive an email in the next few days giving you an estimated time of arrival

For international orders, please contact us for a shipping quote prior to placing your order.

What happens after I place my order

If your order is not in stock we will email you ASAP to let you know and ask if you wish to be placed on back order, swap for something else or cancel the order.

If some of your order is out of stock we will ship what we have for you and email you ASAP to let you know what items are out of stock

If all your items are in stock and ready to go, you will receive your order a few days after ordering.

Warranties

We will replace any items which are, in some way, defective in workmanship or materials after seeing photographic proof of damage via email. You may return it within 14 days of receiving it, in its original packaging and condition for replacement. We can not replace, exchange, or refund any custom made orders. There is a 15% re-stocking fee on any frivolous return. Shipping will be organised and paid for by Global Gear, on our shipping account, for any item being returned due to manufacturing fault. Otherwise, shipping is the customers responsibility, and non-refundable. We reserve the right to charge a twenty five dollar administrative fee on canceled orders.

Returns and Exchanges

You must contact us on (03) 9720 8699 prior to returning any item for an exchange or refund, as well as send us photographic proof of damage via email to (info@globalgear.com.au). Items returned for frivolous reasons may be returned at the customer's expense.

Items must be returned in the original packaging and condition. Please include a copy of your invoice  with the return. After the 14 day return period, Global Gear reserves the right to accept or deny merchandise returns for store credit.

Global Gear will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense.

A note for the "Perfectionists"

Whilst most of our customers are more than happy with the swords they purchase from Global Gear, we do occasionally get customers who's expectations are simply unrealistic. Something to keep in mind is that the majority of high-end items we sell are hand made. They are absolutely not meant to be "perfect". It is the hand made nature of these items that gives many swords their character. Serious collectors already understand this, and often look for these "imperfections" as tell tale signs of an item's hand made nature. However, some people seem to think that swords should be built to the same micro-millimeter perfect standards of a Rolls Royce, which is simply unrealistic. A lot of these items are being hand hammered or ground out, and are not being produced using robots & lasers. Sometimes it can be difficult for the inexperienced to tell the difference between an actual defect and normal hand made variance. The best way to pick the difference is if you find yourself having to use the words "perfectly" or "completely" to describe the issue, it is likely not a defect. For example, if you have to use the phrase "this is not perfectly straight" or "this is not perfectly flush", then it's probably not a defect. Please bare in mind that we do inspect the swords before shipment, so most actual defects are caught and rejected. If the issue you are concerned with is something minor, it is likely characteristic of the product. Unfortunately, we can not simply replace something because it is not "perfect", as the replacement will have been built the same way, and will most likely suffer from the same perceived "imperfection".  If you are one of those people that can not accept anything but absolute perfection, then we suggest you save up your pocket-money, and be prepared to spend a Rolls Royce worth of dollars on getting something custom made by robots & lasers.

Disclaimer

Neither Global Gear or its owners or suppliers accept any responsibility or liability for any loss, damage, or injury resulting from the use of any products sold. Use is at consumer's risk. Liability is limited solely to replacement of faulty merchandise. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. Consumer must be 18 or older to purchase weapons. All prices, materials and colours subject to change without prior notice. All orders must be prepaid. All items subject to availability. There is a 15% re-stocking fee on any frivolous return. Custom orders are non-refundable. Shipping costs are non-refundable. We reserve the right to charge a twenty-five dollar administrative fee on canceled orders. Payment for an order constitutes implied agreement with and adherence to these terms.