Orders are processed and shipped once full payment has been cleared. Whilst we endeavor to have your order to you within 2 to 3 working days, this can be delayed due to a number of reasons beyond our control, including remote delivery locations, public holidays, and shipping busy periods eg. Christmas. If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to expedite your order in the timeline required .
We will replace any items which are, in some way, defective in workmanship or materials or damaged after seeing photographic proof of damage via email. You must notify us the damage or defect within 48 hours of receiving your item, this is to prevent people trying to have items replaced which they have damaged well after they have received the item. Once you have contacted us within the 48 hour period you can return the item within 14 days of receiving it, in its original packaging and condition for replacement or refund. Return shipping will be paid for by Global Gear, for any item being returned due to manufacturing fault or damage. Otherwise, shipping is the customers responsibility, and non-refundable.
Returns and Exchanges
You may contact us within 30 days of receiving your item to return or exchange your item for something else if you change your mind, the item must be returned in its original packaging and condition for replacement. You must contact us on (03) 9720 8699 prior to returning any item for an exchange within 30 days Items must be returned in the original packaging and condition. Please include a copy of your invoice and our RA form with the return. After the 14 day return period, Global Gear reserves the right to accept or deny merchandise returns for store credit. Global Gear will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense.
A note for the "Perfectionists"
Whilst most of our customers are more than happy with the swords they purchase from Global Gear, we do occasionally get customers who's expectations are simply unrealistic. Something to keep in mind is that the majority of high-end items we sell are hand made. They are absolutely not meant to be "perfect". It is the hand made nature of these items that gives many swords their character. Serious collectors already understand this, and often look for these "imperfections" as tell tale signs of an item's hand made nature. However, some people seem to think that swords should be built to the same micro-millimeter perfect standards of a Rolls Royce, which is simply unrealistic. A lot of these items are being hand hammered or ground out, and are not being produced using robots & lasers. Sometimes it can be difficult for the inexperienced to tell the difference between an actual defect and normal hand made variance. The best way to pick the difference is if you find yourself having to use the words "perfectly" or "completely" to describe the issue, it is likely not a defect. For example, if you have to use the phrase "this is not perfectly straight" or "this is not perfectly flush", then it's probably not a defect. Please bare in mind that we do inspect the swords before shipment, so most actual defects are caught and rejected. If the issue you are concerned with is something minor, it is likely characteristic of the product. Unfortunately, we can not simply replace something because it is not "perfect", as the replacement will have been built the same way, and will most likely suffer from the same perceived "imperfection". If you are one of those people that can not accept anything but absolute perfection, then we suggest you save up your pocket-money, and be prepared to spend a Rolls Royce worth of dollars on getting something custom made by robots & lasers.
Neither Global Gear or its owners or suppliers accept any responsibility or liability for any loss, damage, or injury resulting from the use of any products sold. Use is at consumer's risk. Liability is limited solely to replacement of faulty merchandise. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. Consumer must be 18 or older to purchase weapons. All prices, materials and colours subject to change without prior notice. All orders must be prepaid. All items subject to availability. There is a 15% re-stocking fee on any frivolous return. Custom orders are non-refundable. Shipping costs are non-refundable. We reserve the right to charge a twenty-five dollar administrative fee on canceled orders. Payment for an order constitutes implied agreement with and adherence to these terms..