Orders are processed and shipped once full payment has been cleared. Whilst we endeavor to have your order to you within 2 to 3 working days, this can be delayed due to a number of reasons beyond our control, including remote delivery locations, public holidays, and shipping busy periods eg. Christmas. If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to expedite your order in the timeline required .
We will replace any items which are, in some way, defective in workmanship or materials or damaged after seeing photographic proof of damage via email. You must notify us the damage or defect within 48 hours of receiving your item, this is to prevent people trying to have items replaced which they have damaged well after they have received the item. Once you have contacted us within the 48 hour period you can return the item within 14 days of receiving it, in its original packaging and condition for replacement or refund. Return shipping will be paid for by Global Gear, for any item being returned due to manufacturing fault or damage. Otherwise, shipping is the customers responsibility, and non-refundable.
Returns and Exchanges
You may contact us within 30 days of receiving your item to return or exchange your item for something else if you change your mind, the item must be returned in its original packaging and condition for replacement. Please email us at [email protected] prior to returning any item for an exchange within 30 days. Items must be returned in the original packaging and condition. Please include a copy of your invoice and our RA form with the return. After the 14 day return period, Global Gear reserves the right to accept or deny merchandise returns for store credit. Global Gear will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense. A store credit is the only option for change of mind returns or cancelations due to payment fees we incur.
A note for the "Perfectionists"
Whilst most of our customers are more than happy with the swords they purchase from Global Gear, we do occasionally get customers who's expectations are simply unrealistic. Something to keep in mind is that the majority of high-end items we sell are hand made. They are absolutely not meant to be "perfect". It is the hand made nature of these items that gives many swords their character. Serious collectors already understand this, and often look for these "imperfections" as tell tale signs of an item's hand made nature. However, some people seem to think that swords should be built to the same micro-millimeter perfect standards of a Rolls Royce, which is simply unrealistic. A lot of these items are being hand hammered or ground out, and are not being produced using robots & lasers. Sometimes it can be difficult for the inexperienced to tell the difference between an actual defect and normal hand made variance. The best way to pick the difference is if you find yourself having to use the words "perfectly" or "completely" to describe the issue, it is likely not a defect. For example, if you have to use the phrase "this is not perfectly straight" or "this is not perfectly flush", then it's probably not a defect. Please bare in mind that we do inspect the swords before shipment, so most actual defects are caught and rejected. If the issue you are concerned with is something minor, it is likely characteristic of the product. Unfortunately, we can not simply replace something because it is not "perfect", as the replacement will have been built the same way, and will most likely suffer from the same perceived "imperfection". If you are one of those people that can not accept anything but absolute perfection, then we suggest you save up your pocket-money, and be prepared to spend a Rolls Royce worth of dollars on getting something custom made by robots & lasers.
Neither Global Gear or its owners or suppliers accept any responsibility or liability for any loss, damage, or injury resulting from the use of any products sold. Use is at consumer's risk. Liability is limited solely to replacement of faulty merchandise. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. Consumer must be 18 or older to purchase weapons. All prices, materials and colours subject to change without prior notice. All orders must be prepaid. All items subject to availability. There is a 15% re-stocking fee on any frivolous return. Custom orders are non-refundable. Shipping costs are non-refundable. We reserve the right to charge a twenty-five dollar administrative fee on canceled orders. Payment for an order constitutes implied agreement with and adherence to these terms..
These items are brought in from the US as required allowing us to list over 50,000 swords, knives, tactical gear and archery supplies. We have advanced software that can inventory lock to their warehouses giving you accurate stock control each day. By doing it this way we don’t hold the stock so can give you the best price possible. We order from the US every week so you item is usually here the next week and then shipped out unless there are unforeseen delays with customs etc. We also guarantee to beat any Australian suppliers price on these products
1 Week Handling Time
These items are ordered from our supplier in Australia as required, again we inventory lock to these warehouses and give you the best price possible since we don’t have to hold the item in stock. We guarantee to beat any Australian suppliers price on these products
1-2 Days handling Time
These items are in stock at our warehouse and ready to ship out
How do we send your item?
We use Australian registered post for your packages to ensure they are not lost and for larger items we use Toll couriers. Any order you make with us will have the tracking number uploaded to your account on our site once the order ships out, you will also get an email from out freight control system with your tracking number. To track you item simply log into your account and check your previous orders
We have developed our own boxes for many items to protect them in transit such as Pop Vinyl’s to ensure you get your item undamaged. If for whatever reason you received your item damaged, please let us know within 48 hours to ensure we can claim on our insurance for you and send out a replacement depending on the issue
Although we do our best to adhere to these shipping times there can sometimes be delays that are out of our control and although our inventory systems are very good, there are delays in scanning the suppliers site and updating our and sometimes an item may sell out before the next update comes through.